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ISO 20000 IT MANAGEMENT SERVICES

ISO/IEC 20000is that theinternationalnormalspecifically for IT Service Management. It describesANintegrated set of management processesthattypea service management system for the effective delivery of services to the business and its customers.


ISO 20000 is an IT service management (ITSM) customary that ensures an organization’s ITSM processes area unit aligned with international best observe, still because the desires of the organization itself. This customary helps organizations benchmark however their managed services area unit delivered, and the way they will live the service levels and assess their performance.

Benifit of ISO 20000

An ISO/IEC 20000 certification assures your internal and external customers that your orga
nization can deliver IT services at a satisfactory level of quality. edges of ISO/IEC 20000 certification include:


Cost-efficient, reliable and effective IT service management design.

Documentation of procedures.

Continuous improvement.

Avoidance of revenant errors and incidents through. Improved data management.

Reduced prices caused by inefficiencies.

Objective, impartial proof of the standard of your IT service.


ISO 20000-1-2018 IT Management Systems

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Service Details:
Certifications ProvidedISO 20000
Type Of Service ProviderConsulting Firm
Maximum Validity3 Years
Mode Of ReportOnline & Offline
Location/CityPan India
Type of CertificationsNew Certification,Renewal

ISO 20000-1-2018 Certification Service this standard has been prepared to specify requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.The adoption of an SMS is a strategic decision for an organization and is influenced by the organization’s objectives, the governing body, other parties involved in the service lifecycle and the need for effective and resilient services.Implementation and operation of an SMS provides ongoing visibility, control of services and continual improvement, leading to greater effectiveness and efficiency. Improvement for service management applies to the SMS and the services.This document is intentionally independent of specific guidance. The organization can use a combination of generally accepted frameworks and its own experience. The requirements specified in this document align with commonly used improvement methodologies. Appropriate tools for service management can be used to support the SMS.

Benefit of ISO 20000-1-2018 ( ITSMS) 
  • Preservation of confidentiality, integrity and availability of information 
  • Ability of a service  or service component  to perform its required function at an agreed time or over an agreed period of time.
  • Assurance to improve the design, transition, delivery and improvement of services by the implementation and operation of the SMS.
  • Assurance to improve the design, transition, delivery and improvement of services by the implementation and operation of the SMS.
  • Set of capabilities and processes  to direct and control the organization’s activities and resources for the planning, design, transition , delivery and improvement of services to deliver value 

Role of SKYMOON in ISO 20000-1:2011 Certification

Skymoon management services Private Limited ( SMSPL) having the team of Auditor, Lead Auditor and Technical Experts who can conduct a implementation ,  value added Audit and contribute in the continual improvement of your organization.


SMSPL team can provide the two step audit and you are entitled for the certification of ISO 20000-1:2011 which is required by your customer or in tender purpose.

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Govind Kumar Roy (Director)
Skymoon Management Services Private Limited
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